Services

Les offers a range of consulting services to suit the needs of small and medium sized businesses located in Sydney, Newcastle and the Central Coast including (but not limited to) telephone support, remote support, system administration, preventative maintenance, and on-site services such as installations preventative maintenance and repairs.

Please Note: Les does not provide services to consumers as his services are targeted towards the needs of small to medium sized businesses.

If you need help with your Windows or Unix based desktops, notebooks and servers or with your networking or Internet access then Les is more than capable of assisting you.

Les has considerable experience with computer hardware and peripherals which he has gained through building, installing and servicing computer hardware and peripherals over the past 30 years.

Les has some 30 years of experience in supporting computers, servers and networks running CPM, DOS, Windows, Windows Server, macOS, SCO Xenix, SCO Unix and other PC based Unix environments such Linux and BSD.

Les also has considerable experience with telecommunications products which he has gained through installing and maintaining telephone systems, VoIP systems, routers, firewalls and wireless networks over the past 30 years.

Service Charges - Pre-existing Support Arrangement

These rates only apply to clients who have a pre-existing support arrangement whereby Les Thomas is the primary provider of IT&T support services to your business.

These rates do not apply to clients who engage another provider IT&T support services as their primary provider IT&T support services or allow other providers of IT&T support services to make alterations to their IT&T services except where authorised, supervised or delegated by Les Thomas.

Clients will need to install RemoteToPC on each computer and server used within the business and link said computers or servers to Les' RemoteToPC account at the time commencing the support arrangement with Les Thomas in order for those computers and servers to covered by the Pre-existing Support Arrangement.

IT&T Consulting - Business Hours

These rates only apply to clients with a pre-existing support arrangement and are applicable to provision of IT&T consulting provided by telephone, video conference or e-mail during our standard business hours of 8:00am to 6:00pm Mon-Fri excluding NSW Public Holidays.

Hourly Rate

$100.00 Excluding GST per hour billed per 15 minutes or part thereof.

On-Site IT&T Consulting - Business Hours

These rates only apply to clients with a pre-existing support arrangement and are applicable to provision of IT&T consulting which is provided at a location other than our premises during our standard business hours of 8:00am to 6:00pm Mon-Fri excluding NSW Public Holidays.

On-Site IT&T Consulting Fee

$150.00 Excluding GST. Includes first 30 minutes or part thereof.

Hourly Rate

$150.00 Excluding GST per hour billed per 30 minutes or part thereof.

Travel Charges

First 15 minutes of travel time each way included in IT&T Consulting Fee.

Subsequent travel time each way will be charged at $150.00 Excluding GST per hour billed per 15 minutes or part thereof.

Telephone and E-Mail Support - Business Hours

These rates only apply to clients with a pre-existing support arrangement and are applicable to telephone and e-mail support requests received during our standard business hours of 8:00am to 6:00pm Mon-Fri excluding NSW Public Holidays.

Hourly Rate

$100.00 Excluding GST per hour billed per 15 minutes or part thereof.

Telephone and E-Mail Support - After Hours

These rates only apply to clients with a pre-existing support arrangement and are applicable to telephone and e-mail support requests received outside of our standard business hours.

Hourly Rate

$150.00 Excluding GST per hour billed per 30 minutes or part thereof.

Remote Support - Business Hours

These rates only apply to clients with a pre-existing support arrangement and are applicable to services that are performed remotely from our premises during our standard business hours of 8:00am to 6:00pm Mon-Fri excluding NSW Public Holidays or after hours at our discretion.

Note: In order to remotely access a client computer Les uses RemoteToPC.

For existing client computers on which RemoteToPC isn't already installed and linked to Les' RemoteToPC account Remote Support will be charged as if that client computer isn't included in those computers covered by the Pre-existing Support Arrangement, and as such Remote Support for that client computer will be charged at the rates which apply to Remote Support where No Support Arrangement exists.

Clients will need to install RemoteToPC and link the computer or server to Les' RemoteToPC account as the new computer or server is deployed in order for the computer to covered by the Pre-existing Support Arrangement.

Hourly Rate

$100.00 Excluding GST per hour billed per 15 minutes or part thereof.

Remote Support - After Hours

These rates only apply to clients with a pre-existing support arrangement and are applicable to services that are performed remotely from our premises outside of our standard business hours at the customer's request.

Note: In order to remotely access a client computer Les uses RemoteToPC.

For existing client computers on which RemoteToPC isn't already installed and linked to Les' RemoteToPC account Remote Support will be charged as if that client computer isn't included in those computers covered by the Pre-existing Support Arrangement, and as such Remote Support for that client computer will be charged at the rates which apply to Remote Support where No Support Arrangement exists.

Clients will need to install RemoteToPC and link the computer or server to Les' RemoteToPC account as the new computer or server is deployed in order for the computer to covered by the Pre-existing Support Arrangement.

Hourly Rate

$150.00 Excluding GST per hour billed per 30 minutes or part thereof.

In-House Services - Business Hours

These rates only apply to clients with a pre-existing support arrangement and are applicable to services that are performed at our premises during our standard business hours of 8:00am to 6:00pm Mon-Fri excluding NSW Public Holidays or after hours at our discretion.

Hourly Rate

$100.00 Excluding GST per hour billed per 15 minutes or part thereof.

In-House Services - After Hours

These rates only apply to clients with a pre-existing support arrangement and are applicable to services that are performed at our premises outside of our standard business hours at the customer's request.

Hourly Rate

$150.00 Excluding GST per hour billed per 30 minutes or part thereof.

On-Site Services - Business Hours

These rates only apply to clients with a pre-existing support arrangement and are applicable to services that are performed at a location other than our premises during our standard business hours of 8:00am to 6:00pm Mon-Fri excluding NSW Public Holidays or after hours at our discretion.

Note: Effective July 1st 2019 Les will no longer waive Call-Out Fees and Travel Charges for On-Site visits of less than 4 hours duration and will decide on a case by case basis whether to waive Call-Out Fees and Travel Charges for On-Site visits of between 4 and 8 hours duration. Les will continue to waive Call-Out Fees and Travel Charges for On-Site visits of more than 8 hours duration.

Standard Call-Out Fee

$150.00 Excluding GST. Includes first 30 minutes or part thereof.

Services will be provided at our first available opportunity.

Priority Call-Out Fee

$300.00 Excluding GST. Includes first hour or part thereof.

Applies where customer requires a priority (e.g. <4Hr) response.

Hourly Rate

$150.00 Excluding GST per hour billed per 30 minutes or part thereof.

Travel Charges

First 15 minutes of travel time each way included in Call-Out Fee.

Subsequent travel time each way will be charged at $150.00 Excluding GST per hour billed per 15 minutes or part thereof.

On-Site Services - After Hours

These rates only apply to clients with a pre-existing support arrangement and are applicable to services that are performed at a location other than our premises outside of our standard business hours at the customer's request.

Note: Effective July 1st 2019 Les will no longer waive Call-Out Fees and Travel Charges for On-Site visits of less than 4 hours duration and will decide on a case by case basis whether to waive Call-Out Fees and Travel Charges for On-Site visits of between 4 and 8 hours duration. Les will continue to waive Call-Out Fees and Travel Charges for On-Site visits of more than 8 hours duration.

Standard Call-Out Fee

$225.00 Excluding GST. Includes first 30 minutes or part thereof.

Services will be provided at our first available opportunity.

Priority Call-Out Fee

$450.00 Excluding GST. Includes first hour or part thereof.

Applies where customer requires a priority (e.g. <4Hr) response.

Hourly Rate

$225.00 Excluding GST per hour billed per 30 minutes or part thereof.

Travel Charges

First 15 minutes of travel time each way included in Call-Out Fee.

Subsequent travel time each way will be charged at $225.00 Excluding GST per hour billed per 15 minutes or part thereof.

Service Charges - No Support Arrangement

These rates apply to clients who do not have a pre-existing support arrangement whereby Les Thomas is your primary provider of IT&T support services to your business.

IT&T Consulting - Business Hours

These rates apply to clients without a pre-existing support arrangement and are applicable to provision of IT&T consulting provided by telephone, video conference or e-mail during our standard business hours of 8:00am to 6:00pm Mon-Fri excluding NSW Public Holidays.

IT&T Consulting Fee

$100.00 Excluding GST. Includes first 30 minutes or part thereof.

Hourly Rate

$100.00 Excluding GST per hour billed per 30 minutes or part thereof.

On-Site IT&T Consulting - Business Hours

These rates apply to clients without a pre-existing support arrangement and are applicable to provision of IT&T consulting which is provided at a location other than our premises during our standard business hours of 8:00am to 6:00pm Mon-Fri excluding NSW Public Holidays.

On-Site IT&T Consulting Fee

$150.00 Excluding GST. Includes first 30 minutes or part thereof.

Hourly Rate

$150.00 Excluding GST per hour billed per 30 minutes or part thereof.

Travel Charges

First 15 minutes of travel time each way included in IT&T Consulting Fee.

Subsequent travel time each way will be charged at $150.00 Excluding GST per hour billed per 15 minutes or part thereof.

Telephone and E-Mail Support - Business Hours

These rates apply to clients without a pre-existing support arrangement and are applicable to telephone and e-mail support requests received during our standard business hours of 8:00am to 6:00pm Mon-Fri excluding NSW Public Holidays.

Telephone and E-Mail Support Fee

$100.00 Excluding GST. Includes first 30 minutes or part thereof.

Hourly Rate

$100.00 Excluding GST per hour billed per 30 minutes or part thereof.

Telephone and E-Mail Support - After Hours

These rates apply to clients without a pre-existing support arrangement and are applicable to telephone and e-mail support requests received outside of our standard business hours.

Telephone and E-Mail Support Fee

$150.00 Excluding GST. Includes first 30 minutes or part thereof.

Hourly Rate

$150.00 Excluding GST per hour billed per 30 minutes or part thereof.

Remote Support - Business Hours

These rates apply to clients without a pre-existing support arrangement and are applicable to services that are performed remotely from our premises during our standard business hours of 8:00am to 6:00pm Mon-Fri excluding NSW Public Holidays or after hours at our discretion.

In order to remotely access a client computer Les uses RemoteToPC. Les will send you a link to Install RemoteToPC on your computer. At the conclusion of the remote support session les will guide you through removing RemoteToPC from your computer.

Standard Support Fee

$100.00 Excluding GST. Includes first 30 minutes or part thereof.

Services will be provided at our first available opportunity.

Priority Support Fee

$200.00 Excluding GST. Includes first hour or part thereof.

Applies where customer requires a priority (e.g. <4Hr) response.

Hourly Rate

$100.00 Excluding GST per hour billed per 30 minutes or part thereof.

Remote Support - After Hours

These rates apply to clients without a pre-existing support arrangement and are applicable to services that are performed remotely from our premises outside of our standard business hours at the customer's request.

In order to remotely access a client computer Les uses RemoteToPC. Les will send you a link to Install RemoteToPC on your computer. At the conclusion of the remote support session les will guide you through removing RemoteToPC from your computer.

Standard Support Fee

$150.00 Excluding GST. Includes first 30 minutes or part thereof.

Services will be provided at our first available opportunity.

Priority Support Fee

$300.00 Excluding GST. Includes first hour or part thereof.

Applies where customer requires a priority (e.g. <4Hr) response.

Hourly Rate

$150.00 Excluding GST per hour billed per 30 minutes or part thereof.

In-House Services - Business Hours

These rates apply to clients without a pre-existing support arrangement and are applicable to services that are performed at our premises during our standard business hours of 8:00am to 6:00pm Mon-Fri excluding NSW Public Holidays or after hours at our discretion.

Standard Service Fee

$100.00 Excluding GST. Includes first 30 minutes or part thereof.

Services will be provided at our first available opportunity.

Priority Service Fee

$200.00 Excluding GST. Includes first hour or part thereof.

Applies where customer requires a priority (e.g. <4Hr) response.

Hourly Rate

$100.00 Excluding GST per hour billed per 30 minutes or part thereof.

In-House Services - After Hours

These rates apply to clients without a pre-existing support arrangement and are applicable to services that are performed at our premises outside of our standard business hours at the customer's request.

Standard Service Fee

$150.00 Excluding GST. Includes first 30 minutes or part thereof.

Services will be provided at our first available opportunity.

Priority Service Fee

$300.00 Excluding GST. Includes first hour or part thereof.

Applies where customer requires a priority (e.g. <4Hr) response.

Hourly Rate

$150.00 Excluding GST per hour billed per 30 minutes or part thereof.

On-Site Services - Business Hours

These rates apply to clients without a pre-existing support arrangement and are applicable to services that are performed at a location other than our premises during our standard business hours of 8:00am to 6:00pm Mon-Fri excluding NSW Public Holidays or after hours at our discretion.

Standard Call-Out Fee

$150.00 Excluding GST. Includes first 30 minutes or part thereof.

Services will be provided at our first available opportunity.

Priority Call-Out Fee

$300.00 Excluding GST. Includes first hour or part thereof.

Applies where customer requires a priority (e.g. <4Hr) response.

Hourly Rate

$150.00 Excluding GST per hour billed per 30 minutes or part thereof.

Travel Charges

First 15 minutes of travel time each way included in Call-Out Fee.

Subsequent travel time each way will be charged at$150.00 Excluding GST per hour billed per 15 minutes or part thereof.

On-Site Services - After Hours

These rates apply to clients without a pre-existing support arrangement and are applicable to services that are performed at a location other than our premises outside of our standard business hours at the customer's request.

Standard Call-Out Fee

$225 Excluding GST. Includes first 30 minutes or part thereof.

Services will be provided at our first available opportunity.

Priority Call-Out Fee

$450 Excluding GST. Includes first hour or part thereof.

Applies where customer requires a priority (e.g. <4Hr) response.

Hourly Rate

$225.00 Excluding GST per hour billed per 30 minutes or part thereof.

Travel Charges

First 15 minutes of travel time each way included in Call-Out Fee.

Subsequent travel time each way will be charged at $225.00 Excluding GST per hour billed per 15 minutes or part thereof.