Services

Les offers a range of consulting services to suit the needs of small and medium businesses located in Sydney, Newcastle and the Central Coast including (but not limited to) telephone support, remote support, system administration, preventative maintenance, and on-site services such as installations preventative maintenance and repairs.

Please Note: Les does not provide services to consumers. His services are targeted towards the needs of small to medium businesses.

If you need help with your Windows or Unix based desktops, notebooks and servers or with your networking or Internet access then Les is more than capable of assisting you.

Les has considerable experience with computer hardware and peripherals which he has gained through building, installing and servicing computer hardware and peripherals over the past 28 years.

Les has 28 years of experience in supporting computers, servers and networks running DOS, Windows, Windows Server, OS X, OS X Server, SCO Xenix, SCO Unix and other PC based Unix environments such Linux and BSD.

Les also has considerable experience with telecommunications products which he has gained through installing and maintaining telephone systems, VoIP systems, routers, firewalls and wireless networks over the past 30 years.

Service Charges - Pre-existing Support Arrangement

Telephone Support - Business Hours

These rates only apply to clients with a pre-existing support arrangement and are applicable to telephone support requests received during our standard business hours of 8:00am to 6:00pm Mon-Fri excluding NSW Public Holidays.

Hourly Rate

$100.00 Excluding GST per hour billed per 15 minutes or part thereof.

Telephone Support - After Hours

These rates only apply to clients with a pre-existing support arrangement and are applicable to telephone support requests received outside of our standard business hours.

Hourly Rate

$150.00 Excluding GST per hour billed per 30 minutes or part thereof.

Remote Support - Business Hours

These rates only apply to clients with a pre-existing support arrangement and are applicable to services that are performed remotely from our premises during our standard business hours of 8:00am to 6:00pm Mon-Fri excluding NSW Public Holidays or after hours at our discretion.

In order to remotely access a client computer Les uses LogMeIn. In order to recoup his annual subscription fee for LogMeIn Central he levies his clients an annual fee of $18 per computer on which LogMeIn is installed. This annual fee is payable upon installation of LogMeIn and then each October thereafter.

Hourly Rate

$100.00 Excluding GST per hour billed per 15 minutes or part thereof.

Remote Support - After Hours

These rates only apply to clients with a pre-existing support arrangement and are applicable to services that are performed remotely from our premises outside of our standard business hours at the customer's request.

In order to remotely access a client computer Les uses LogMeIn. In order to recoup his annual subscription fee for LogMeIn Central he levies his clients an annual fee of $18 per computer on which LogMeIn is installed. This annual fee is payable upon installation of LogMeIn and then each October thereafter.

Hourly Rate

$150.00 Excluding GST per hour billed per 30 minutes or part thereof.

In-House Services - Business Hours

These rates only apply to clients with a pre-existing support arrangement and are applicable to services that are performed at our premises during our standard business hours of 8:00am to 6:00pm Mon-Fri excluding NSW Public Holidays or after hours at our discretion.

Hourly Rate

$100.00 Excluding GST per hour billed per 15 minutes or part thereof.

In-House Services - After Hours

These rates only apply to clients with a pre-existing support arrangement and are applicable to services that are performed at our premises outside of our standard business hours at the customer's request.

Hourly Rate

$150.00 Excluding GST per hour billed per 30 minutes or part thereof.

On-Site Services - Business Hours

These rates only apply to clients with a pre-existing support arrangement and are applicable to services that are performed at a location other than our premises during our standard business hours of 8:00am to 6:00pm Mon-Fri excluding NSW Public Holidays or after hours at our discretion.

Standard Call-Out Fee

$150.00 Excluding GST. Includes first 30 minutes or part thereof.
Services will be provided at our first available opportunity.

Priority Call-Out Fee

$300.00 Excluding GST. Includes first hour or part thereof.
Applies where customer requires a priority (e.g. <4Hr) response.

Hourly Rate

$150.00 Excluding GST per hour billed per 30 minutes or part thereof.

Travel Charges

First 25km included in Call-Out Fee.
Subsequent km will be charged at $1.00 Excluding GST per km.
We will advise you at time of booking if Travel Charges may apply.

On-Site Services - After Hours

These rates only apply to clients with a pre-existing support arrangement and are applicable to services that are performed at a location other than our premises outside of our standard business hours at the customer's request.

Standard Call-Out Fee

$225.00 Excluding GST. Includes first 30 minutes or part thereof.
Services will be provided at our first available opportunity.

Priority Call-Out Fee

$450.00 Excluding GST. Includes first hour or part thereof.
Applies where customer requires a priority (e.g. <4Hr) response.

Hourly Rate

$225.00 Excluding GST per hour billed per 30 minutes or part thereof.

Travel Charges

First 25km included in Call-Out Fee.
Subsequent km will be charged at $1.50 Excluding GST per km.
We will advise you at time of booking if Travel Charges may apply.

Service Charges - No Support Arrangement

Telephone Support - Business Hours

These rates only apply to clients with a pre-existing support arrangement and are applicable to telephone support requests received during our standard business hours of 8:00am to 6:00pm Mon-Fri excluding NSW Public Holidays.

Telephone Support Fee

$150.00 Excluding GST. Includes first 30 minutes or part thereof.

Hourly Rate

$100.00 Excluding GST per hour billed per 30 minutes or part thereof.

Telephone Support - After Hours

These rates only apply to clients with a pre-existing support arrangement and are applicable to telephone support requests received outside of our standard business hours.

Telephone Support Fee

$225.00 Excluding GST. Includes first 30 minutes or part thereof.

Hourly Rate

$150.00 Excluding GST per hour billed per 30 minutes or part thereof.

Remote Support - Business Hours

These rates only apply to clients with a pre-existing support arrangement and are applicable to services that are performed remotely from our premises during our standard business hours of 8:00am to 6:00pm Mon-Fri excluding NSW Public Holidays or after hours at our discretion.

In order to remotely access a client computer Les uses LogMeIn. In order to recoup his annual subscription fee for LogMeIn Central he levies his clients an annual fee of $18 per computer on which LogMeIn is installed. This annual fee is payable upon installation of LogMeIn and then each October thereafter.

Standard Support Fee

$150.00 Excluding GST. Includes first 30 minutes or part thereof.
Services will be provided at our first available opportunity.

Priority Support Fee

$250.00 Excluding GST. Includes first hour or part thereof.
Applies where customer requires a priority (e.g. <4Hr) response.

Hourly Rate

$100.00 Excluding GST per hour billed per 30 minutes or part thereof.

Remote Support - After Hours

These rates only apply to clients with a pre-existing support arrangement and are applicable to services that are performed remotely from our premises outside of our standard business hours at the customer's request.

In order to remotely access a client computer Les uses LogMeIn. In order to recoup his annual subscription fee for LogMeIn Central he levies his clients an annual fee of $18 per computer on which LogMeIn is installed. This annual fee is payable upon installation of LogMeIn and then each October thereafter.

Standard Support Fee

$225.00 Excluding GST. Includes first 30 minutes or part thereof.
Services will be provided at our first available opportunity.

Priority Support Fee

$375.00 Excluding GST. Includes first hour or part thereof.
Applies where customer requires a priority (e.g. <4Hr) response.

Hourly Rate

$150.00 Excluding GST per hour billed per 30 minutes or part thereof.

In-House Services - Business Hours

These rates are applicable to services that are performed at our premises during our standard business hours of 8:00am to 6:00pm Mon-Fri excluding NSW Public Holidays or after hours at our discretion.

Standard Service Fee

$150.00 Excluding GST. Includes first 30 minutes or part thereof.
Services will be provided at our first available opportunity.

Priority Service Fee

$250.00 Excluding GST. Includes first hour or part thereof.
Applies where customer requires a priority (e.g. <4Hr) response.

Hourly Rate

$100.00 Excluding GST per hour billed per 30 minutes or part thereof.

In-House Services - After Hours

These rates are applicable to services that are performed at our premises outside of our standard business hours at the customer's request.

Standard Service Fee

$225.00 Excluding GST. Includes first 30 minutes or part thereof.
Services will be provided at our first available opportunity.

Priority Service Fee

$375.00 Excluding GST. Includes first hour or part thereof.
Applies where customer requires a priority (e.g. <4Hr) response.

Hourly Rate

$150.00 Excluding GST per hour billed per 30 minutes or part thereof.

On-Site Services - Business Hours

These rates are applicable to services that are performed at a location other than our premises during our standard business hours of 8:00am to 6:00pm Mon-Fri excluding NSW Public Holidays or after hours at our discretion.

Standard Call-Out Fee

$225.00 Excluding GST. Includes first 30 minutes or part thereof.
Services will be provided at our first available opportunity.

Priority Call-Out Fee

$375.00 Excluding GST. Includes first hour or part thereof.
Applies where customer requires a priority (e.g. <4Hr) response.

Hourly Rate

$150.00 Excluding GST per hour billed per 30 minutes or part thereof.

Travel Charges

First 25km included in Call-Out Fee.
Subsequent km will be charged at $1.00 Excluding GST per km.
We will advise you at time of booking if Travel Charges may apply.

On-Site Services - After Hours

These rates are applicable to services that are performed at a location other than our premises outside of our standard business hours at the customer's request.

Standard Call-Out Fee

$337.50 Excluding GST. Includes first 30 minutes or part thereof.
Services will be provided at our first available opportunity.

Priority Call-Out Fee

$562.50 Excluding GST. Includes first hour or part thereof.
Applies where customer requires a priority (e.g. <4Hr) response.

Hourly Rate

$225.00 Excluding GST per hour billed per 30 minutes or part thereof.

Travel Charges

First 25km included in Call-Out Fee.
Subsequent km will be charged at $1.50 Excluding GST per km.
We will advise you at time of booking if Travel Charges may apply.